Senior Community Manager

Job description

At Goodwall, we’re on a mission to level the playing field for youth globally. Goodwall’s social platform supports 2m+ young talent aged 16-24 in 150+ countries to develop skills with gamified challenges, showcase skills with a digital profile and connect to learning and earning opportunities from scholarships to jobs.

Goodwall’s remote-first team is global and growing. We hire talent wherever the best talent is. Our social enterprise has raised $20m+ in investment and has been featured by Forbes, CNN and the Wall Street Journal.

Are you passionate about building communities and empowering aspiring youth? We’re hiring Senior Community Manager to level up, engage and expand our Gen Z community.

What you’ll be doing:

Community Management

  • Mobilize and animate our community with campaigns, content and online events

  • Connect our community by animating, hosting and nurturing groups around shared interests

  • Support and focus on our top 1000 supermembers, leading and organizing Goodwall’s Youth Council and similar initiatives

  • Oversee and scale our community monitoring and moderation to create a safe space protected from bots and other malicious actors

  • Onboard new members at scale and welcome them to the community

  • Oversee community support, troubleshooting and non-technical FAQs

  • Announce and roll out feature updates and product launches

  • Instill a sense of belonging and promote a vibrant healthy positive and supportive community culture on Goodwall

Insights & Research

  • Synthesize insights from community interactions

  • Monitor member sentiment and be their voice to our broader team

  • Coordinate research of target audience (e.g. trending topics)

  • Track and analyze community engagement metrics to provide insights and recommendations

  • Surface critical issues and points of friction to our product team

Team & Strategy

  • Lead and oversee a team of regional community managers supporting and interacting with our members locally

  • Oversee a team of community moderators globally

  • Set clear goals and expectations for team members

  • Define, implement and iterate on our global and local community strategy to engage members

  • Liaise with other teams such as Product and Growth to optimize processes and on strategic initiatives that drive user growth, engagement and retention

Job requirements

Preferred Skills & Work Experience:

  • 4+ years of work experience in a fast-paced Community Management, Digital Campaign or Digital Content environment

  • Track record managing and mobilizing large communities

  • Experience managing a team

  • Exceptional written and verbal communications skills (english); other languages are a plus

  • Growth-mindset, curiosity, autonomy, resourcefulness and stong work ethic

  • Attention to detail, data-driven and analytical

  • Passionate about online communities, social media and Gen Z

  • Solid organizational skills and ability to manage multiple projects simultaneously with frequent context switching

  • A team player who thrives in a collaborative environment

  • Comfort with semi-technical tasks like using an admin panel and willingness to learn

Bonus Points:

  • Familiar with social media metrics tools and dashboards (e.g. Mixpanel, Google Data Studio, Facebook Business Suite)

  • Degree in Communications or other related field

  • High quality content creation for different online communities (Tiktok, Instagram, Youtube, Reddit, Discord and Snap)

  • Experience using Goodwall

What we offer

  • A unique opportunity to build a game-changing community and product for Gen Z in a well-funded, fast-growing scale up.

  • A mission that you can be proud of and the ability to have a real impact both on the company and on the future of the next generation.

  • An international team and a challenging, fast-moving environment where change is constant and creativity is celebrated.

  • Competitive compensation, equity opportunities, and a flexible work environment.

  • Having a voice at the table: you will be representing our members at our leadership team

  • Opportunities to grow within the organization.