At Goodwall, we’re on a mission to level the playing field for youth globally. Goodwall’s social platform supports 2m+ young talent aged 16-24 in 150+ countries to develop skills with gamified challenges, showcase skills with a digital profile and connect to learning and earning opportunities from scholarships to jobs.
Goodwall’s remote-first team is global and growing. We hire talent wherever the best talent is. Our social enterprise has raised $20m+ in investment and has been featured by Forbes, CNN and the Wall Street Journal.
Are you passionate about building communities and empowering aspiring youth? We’re hiring Senior Community Manager to level up, engage and expand our Gen Z community.
What you’ll be doing:
Mobilize and animate our community with campaigns, content and online events
Connect our community by animating, hosting and nurturing groups around shared interests
Support and focus on our top 1000 supermembers, leading and organizing Goodwall’s Youth Council and similar initiatives
Oversee and scale our community monitoring and moderation to create a safe space protected from bots and other malicious actors
Onboard new members at scale and welcome them to the community
Oversee community support, troubleshooting and non-technical FAQs
Announce and roll out feature updates and product launches
Instill a sense of belonging and promote a vibrant healthy positive and supportive community culture on Goodwall
Insights & Research
Synthesize insights from community interactions
Monitor member sentiment and be their voice to our broader team
Coordinate research of target audience (e.g. trending topics)
Track and analyze community engagement metrics to provide insights and recommendations
Surface critical issues and points of friction to our product team
Team & Strategy
Lead and oversee a team of regional community managers supporting and interacting with our members locally
Oversee a team of community moderators globally
Set clear goals and expectations for team members
Define, implement and iterate on our global and local community strategy to engage members
Liaise with other teams such as Product and Growth to optimize processes and on strategic initiatives that drive user growth, engagement and retention
Preferred Skills & Work Experience:
4+ years of work experience in a fast-paced Community Management, Digital Campaign or Digital Content environment
Track record managing and mobilizing large communities
Experience managing a team
Exceptional written and verbal communications skills (english); other languages are a plus
Growth-mindset, curiosity, autonomy, resourcefulness and stong work ethic
Attention to detail, data-driven and analytical
Passionate about online communities, social media and Gen Z
Solid organizational skills and ability to manage multiple projects simultaneously with frequent context switching
A team player who thrives in a collaborative environment
Comfort with semi-technical tasks like using an admin panel and willingness to learn
Familiar with social media metrics tools and dashboards (e.g. Mixpanel, Google Data Studio, Facebook Business Suite)
Degree in Communications or other related field
High quality content creation for different online communities (Tiktok, Instagram, Youtube, Reddit, Discord and Snap)
Experience using Goodwall
What we offer
A unique opportunity to build a game-changing community and product for Gen Z in a well-funded, fast-growing scale up.
A mission that you can be proud of and the ability to have a real impact both on the company and on the future of the next generation.
An international team and a challenging, fast-moving environment where change is constant and creativity is celebrated.
Competitive compensation, equity opportunities, and a flexible work environment.
Having a voice at the table: you will be representing our members at our leadership team
Opportunities to grow within the organization.